We just got back from a weekend at Holiday Acres. What was supposed to be a "scouting mission" for next summer turned out to be one of the absolute best trips we have EVER taken - despite it being a Friday-Saturday trip!
While the Fall colors certainly helped, your facilities and service just blew us away. As someone who has implemented customer service programs, I have to say you REALLY get it! Your commitment you your guests show in everything you do. We were so impressed at every turn we took. It got to be a running joke that we couldn't even find one "nit" to "nit pick". From a feedback perspective, about all I can do is tell you what I thought you are doing right and encourage you to keep doing them. The list is long but really, I hope it shows you that your hard work ad dedication are paying off - in terms of satisfied (and repeat!) customers.
Thanks again - and keep up the EXCELLENT service - and pass along this feedback to everyone - to let them know they can (do and did) make a difference!
Jeff Henke
Cudahy, WI
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment